Well Trained

All our staff undergo our induction programme and competency tests before they are allowed to work with service users. This is regardless of their previous experience or qualifications.

Well Supervised

All our staff undergo regular supervisions and an annual appraisal. Refresher and update training and specialist training is part of their learning and development programme.

Well Managed

We undertake spot checks on a regular basis to see that care is being delivered to the high standards we have set.

Well Checked

All our staff undergo Criminal Record checks and are required to hold a PVG certificate before they can work with our service users.

Well Supported

Our Managers and Coordinators support our staff on a regular basis to deliver a high quality service.

Well Reachable

Our Managers and Coordinators are only at the end of a phone if you need any assistance. We also operate an On-call service outside office hours..